Computer Center

Click on this Project if you need Hardware and/or Technical Support

Contact us about

Password Recovery

What can we help you with?

Unic Portal Password reset Student

Required fields are marked with an asterisk

{"xsrfToken":"b43d27b0ca7540523fd72334e37af6702b7e942c_lout","branding":{"id":"23","key":"eust","name":"Computer Center","portalBaseUrl":"/servicedesk/customer/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/61","theme":{"headerBGColor":"#f8fafb","headerLinkColor":"#292929","headerLinkHoverColor":"#949494","headerLinkHoverBGColor":"#949494","headerBadgeColor":"#949494"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa459806-9de8-4e17-a0a5-878edcfe1196/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhNDU5ODA2LTlkZTgtNGUxNy1hMGE1LTg3OGVkY2ZlMTE5NiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NTg2MjYsIm5iZiI6MTc1MTU1ODAyNn0.DlyqskQf8RIBL1rl5eMPemoOvoUg8rR_quprxSPQifA&client=50a21da0-f155-4053-b778-a616c0a469cf&mode=fit","logoId":"aa459806-9de8-4e17-a0a5-878edcfe1196","isLogoAvailable":true,"helpCenterTitle":"Welcome to UNIC Service Desk","sharedPortalName":"UNIC Service Desk","userInitialAnnouncementHeader":"How do I use the Service Desk?","userInitialAnnouncementMessageWiki":"<h4><a name=\"UNICITServiceDeskGuidehttps%3A%2F%2Funicit.atlassian.net%2Fl%2Fc%2FT7J3annK\" target=\"_blank\" style=\"text-decoration: underline;\"></a><a href=\"https://unicit.atlassian.net/l/c/T7J3annK\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">UNICIT Service Desk Guide</a></h4>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to UNIC Service Desk","sharedPortalName":"UNIC Service Desk","announcementHeader":"How do I use the Service Desk?","announcementMessage":"h4. [UNICIT Service Desk Guide|https://unicit.atlassian.net/l/c/T7J3annK]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb1d2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d83ddc3-6d6a-47f3-898e-7a09010f5184/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkODNkZGMzLTZkNmEtNDdmMy04OThlLTdhMDkwMTBmNTE4NCI6WyJyZWFkIl19LCJleHAiOjE3NTE1NTg2MjYsIm5iZiI6MTc1MTU1ODAyNn0.CrvTWBYUZ4lbfux0ycP_VR9DIOaztaNzXBQDmp8ABFM&client=50a21da0-f155-4053-b778-a616c0a469cf&height=300&mode=fit","bannerMediaApiFileId":"9d83ddc3-6d6a-47f3-898e-7a09010f5184","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#bb1d2c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"23","key":"eust","projectId":11343,"serviceDeskId":23,"name":"Computer Center","description":"Click on this Project if you need Hardware and/or Technical Support","portalBaseUrl":"/servicedesk/customer/portal/23","reqTypes":[{"id":"688","name":"Computer Movement","descriptionHtml":"","callToAction":"Computer Movement","introHtml":"Move PC from one office to another","icon":11134,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11134","groups":[166],"key":""},{"id":"687","name":"Desktop/Laptop General Request","descriptionHtml":"","callToAction":"Desktop/Laptop General Request","introHtml":"For general PC requests","icon":11004,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11004","groups":[166],"key":""},{"id":"867","name":"Email Account Staff","descriptionHtml":"","callToAction":"Email Account Staff","introHtml":"For problems regarding your Unic email","icon":11038,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[94],"key":""},{"id":"865","name":"Email Account Student","descriptionHtml":"","callToAction":"Email Account Student","introHtml":"For problems regarding your Unic live email","icon":11038,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[94],"key":""},{"id":"868","name":"Format PC","descriptionHtml":"","callToAction":"Format PC","introHtml":"PC Format","icon":11043,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11043","groups":[166],"key":""},{"id":"869","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"","icon":11025,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","groups":[208],"key":""},{"id":"697","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"Request new hardware","icon":11030,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11030","groups":[169],"key":""},{"id":"691","name":"Lab Reservation","descriptionHtml":"","callToAction":"Lab Reservation","introHtml":"","icon":11032,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[167],"key":""},{"id":"689","name":"Laptop Reservation","descriptionHtml":"","callToAction":"Laptop Reservation","introHtml":"Reserve a University laptop","icon":11004,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11004","groups":[167],"key":""},{"id":"695","name":"Printing Issues","descriptionHtml":"","callToAction":"Printing Issues","introHtml":"For printing issues","icon":11133,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[168],"key":""},{"id":"690","name":"Projector Reservation","descriptionHtml":"","callToAction":"Projector Reservation","introHtml":"Reserve a projector","icon":11001,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11001","groups":[167],"key":""},{"id":"1185","name":"SPSS Help","descriptionHtml":"","callToAction":"SPSS Help","introHtml":"","icon":11045,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11045","groups":[208],"key":""},{"id":"696","name":"Toner Request","descriptionHtml":"","callToAction":"Toner Request","introHtml":"For Office printers only","icon":11133,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[168],"key":""},{"id":"866","name":"Unic Portal Password reset Student","descriptionHtml":"","callToAction":"Unic Portal Password reset Student","introHtml":"Submit a request to reset your password","icon":11038,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[94],"key":""},{"id":"337","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11026,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11026","groups":[],"key":""}],"reqGroups":[{"id":94,"name":"Password Recovery"},{"id":166,"name":"Computer and Laptop Support (Staff Only)"},{"id":168,"name":"Printing"},{"id":169,"name":"Hardware Requests"},{"id":167,"name":"Equipment and Lab Reservation"},{"id":208,"name":"General Requests"}],"orderMapping":{"94":[867,866,865],"166":[868,687,688],"169":[697],"167":[691,689,690],"168":[695,696],"208":[1185,869]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f3694e8-7af7-3437-a786-e19b0d0b6b1d","appLinkName":"System Confluence","appLinkUrl":"https://unicit.atlassian.net/wiki","spaceKey":"UK","spaceName":"UNIC KB","spaceUrl":"https://unicit.atlassian.net/wiki/spaces/UK","isServer":false},"labels":[],"projectKey":"EUST","serviceDeskId":23,"kbLinkDomainURLs":["https://unicit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EUST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NTkyMjYsIm5iZiI6MTc1MTU1ODAyNn0.k-z8nL3cxbcpots4cu6JBJe-fkaoUht0CpCltfunjPs","targetCollection":"upload-project-11343","endpointUrl":"https://api.media.atlassian.com","clientId":"50a21da0-f155-4053-b778-a616c0a469cf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":866,"projectId":11343,"issueType":{"id":"10401","name":"Service Request"},"form":{"name":"Unic Portal Password reset Student","descriptionHtml":"","callToAction":"Unic Portal Password reset Student","intro":"Submit a request to reset your password","instructions":"","icon":11038,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Give us a short problem statement","descriptionHtml":"Give us a short problem statement","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/23/create/866","requestValidateBaseUrl":"/servicedesk/customer/portal/23/validate/866","calendarParams":{"firstDay":0,"date":"2025-07-03T18:53:46+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f3694e8-7af7-3437-a786-e19b0d0b6b1d","appLinkName":"System Confluence","appLinkUrl":"https://unicit.atlassian.net/wiki","spaceKey":"UK","spaceName":"UNIC KB","spaceUrl":"https://unicit.atlassian.net/wiki/spaces/UK","isServer":false},"labels":["it-support"],"projectKey":"EUST","serviceDeskId":23,"kbLinkDomainURLs":["https://unicit.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NTkyMjYsIm5iZiI6MTc1MTU1ODAyNn0.k-z8nL3cxbcpots4cu6JBJe-fkaoUht0CpCltfunjPs","targetCollection":"upload-project-11343","endpointUrl":"https://api.media.atlassian.com","clientId":"50a21da0-f155-4053-b778-a616c0a469cf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2022-02-01T21:47:48.562Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[865,866],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Email Account Student","submit":{"lock":false,"pdf":false},"templateFormUuid":"3c8daf4d-6c41-4c61-bd7d-9dcb0392e975"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default"}}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Please select what applies to your case","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Forgot Password","other":false},{"id":"2","label":"Cannot Login","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Student ID","description":"","validation":{"rq":true,"rgx":{"p":"","m":""}},"choices":[],"questionKey":""},"6":{"type":"te","label":"Unic Email","description":"surname.n@live.unic.ac.cy","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""}}},"uuid":"3c8daf4d-6c41-4c61-bd7d-9dcb0392e975"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2022-02-01T21:47:48.562Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[865,866],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Email Account Student","submit":{"lock":false,"pdf":false},"templateFormUuid":"3c8daf4d-6c41-4c61-bd7d-9dcb0392e975"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default"}}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Please select what applies to your case","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Forgot Password","other":false},{"id":"2","label":"Cannot Login","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Student ID","description":"","validation":{"rq":true,"rgx":{"p":"","m":""}},"choices":[],"questionKey":""},"6":{"type":"te","label":"Unic Email","description":"surname.n@live.unic.ac.cy","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""}}},"uuid":"3c8daf4d-6c41-4c61-bd7d-9dcb0392e975"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=unicit","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b43d27b0ca7540523fd72334e37af6702b7e942c_lout","baseUrl":"https://unicit.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://unicit.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"50a21da0-f155-4053-b778-a616c0a469cf","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f4cd14fc787d4753b33ab223e79157bb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}