Click on this Project to submit a Support Request to the Medical School
Enrolment & Combined letters
Enrolment and Letter of Good Standing
Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5
Required fields are marked with an asterisk*
{"xsrfToken":"85e75e6a5f0a0b7e3ca08f0db62792eeab5a64e2_lout","branding":{"id":"40","key":"msss","name":"Medical School Student Support","portalBaseUrl":"/servicedesk/customer/portal/40","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/40/65","theme":{"headerBGColor":"#f8fafb","headerLinkColor":"#292929","headerLinkHoverColor":"#949494","headerLinkHoverBGColor":"#949494","headerBadgeColor":"#949494"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa459806-9de8-4e17-a0a5-878edcfe1196/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhNDU5ODA2LTlkZTgtNGUxNy1hMGE1LTg3OGVkY2ZlMTE5NiI6WyJyZWFkIl19LCJleHAiOjE3NTA3NDY2MDAsIm5iZiI6MTc1MDc0NjAwMH0.7a2iUnrcDB2Fq-8v_1-vGf_gVex54myNPaq0bvKaEZk&client=50a21da0-f155-4053-b778-a616c0a469cf&mode=fit","logoId":"aa459806-9de8-4e17-a0a5-878edcfe1196","isLogoAvailable":true,"helpCenterTitle":"Welcome to UNIC Service Desk","sharedPortalName":"UNIC Service Desk","userInitialAnnouncementHeader":"How do I use the Service Desk?","userInitialAnnouncementMessageWiki":"<h4><a name=\"UNICITServiceDeskGuidehttps%3A%2F%2Funicit.atlassian.net%2Fl%2Fc%2FT7J3annK\" target=\"_blank\" style=\"text-decoration: underline;\"></a><a href=\"https://unicit.atlassian.net/l/c/T7J3annK\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">UNICIT Service Desk Guide</a></h4>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to UNIC Service Desk","sharedPortalName":"UNIC Service Desk","announcementHeader":"How do I use the Service Desk?","announcementMessage":"h4. [UNICIT Service Desk Guide|https://unicit.atlassian.net/l/c/T7J3annK]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb1d2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d83ddc3-6d6a-47f3-898e-7a09010f5184/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkODNkZGMzLTZkNmEtNDdmMy04OThlLTdhMDkwMTBmNTE4NCI6WyJyZWFkIl19LCJleHAiOjE3NTA3NDY2MDAsIm5iZiI6MTc1MDc0NjAwMH0.U0d82UIZYoWvXPaHI0F-fot2dmIFLPKktFmc1jZQOdg&client=50a21da0-f155-4053-b778-a616c0a469cf&height=300&mode=fit","bannerMediaApiFileId":"9d83ddc3-6d6a-47f3-898e-7a09010f5184","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#bb1d2c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"40","key":"msss","projectId":11372,"serviceDeskId":40,"name":"Medical School Student Support","description":"<p>Click on this Project to submit a <b>Support Request</b> to the <b>Medical School</b></p>","portalBaseUrl":"/servicedesk/customer/portal/40","reqTypes":[{"id":"1073","name":"Confirmation of clinical clerkship letter (MBBS T Year & MD Y4 & GEMD Y3)","descriptionHtml":"","callToAction":"Confirmation of clinical clerkship letter (MBBS T Year & MD Y4 & GEMD Y3)","introHtml":"","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[148],"key":""},{"id":"610","name":"Course Outlines and Learning Objectives (for MD students only)","descriptionHtml":"","callToAction":"Course Outlines and Learning Objectives (for MD students only)","introHtml":"<p>Printed & stamped copies. Free electronic format available on Moodle (up to 5 working days to be processed, charge fee: €15 per semester)</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[150],"key":""},{"id":"602","name":"Customized letter","descriptionHtml":"","callToAction":"Customized letter","introHtml":"<p>Document content not provided in the standard templates (up to 10 working days to be processed, charge fee: €5)</p>","icon":11158,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[148],"key":""},{"id":"604","name":"Dean’s letter (MBBS P & F year & MD 5 & 6 year students only)","descriptionHtml":"<p>Test</p>","callToAction":"Dean’s letter (MBBS P & F year & MD 5 & 6 year students only)","introHtml":"<p>Up to 15 working days to be processed, 1 free document per academic year, charge fee for extra request: €10, charge fee for extra copies: €3</p>","icon":11158,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[148],"key":""},{"id":"608","name":"DIPAE letter (for MD students only)","descriptionHtml":"","callToAction":"DIPAE letter (for MD students only)","introHtml":"<p>Confirming programme’s evaluation and accreditation by DIPAE - (up to 5 working days to be processed, 1 free document per academic year, charge fee for extra documents / copies: €5)</p>","icon":11158,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[148],"key":""},{"id":"841","name":"ECTS credits and enrolment information (for MD students only)","descriptionHtml":"","callToAction":"ECTS credits and enrolment information (for MD students only)","introHtml":"<p>Number of ECTS credits achieved to date & total ECTS to be achieved by end of year (up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5)</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[171],"key":""},{"id":"870","name":"ECTS credits, enrolment and tuition information (for MD students only)","descriptionHtml":"","callToAction":"ECTS credits, enrolment and tuition information (for MD students only)","introHtml":"<p>Number of ECTS credits achieved to date & total ECTS to be achieved by end of year (up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5)</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[171],"key":""},{"id":"701","name":"Elective form","descriptionHtml":"","callToAction":"Elective form","introHtml":"<p>Up to 10 working days to be processed</p>","icon":11156,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11156","groups":[172],"key":""},{"id":"703","name":"Enrolment and allocation for clinical years","descriptionHtml":"","callToAction":"Enrolment and allocation for clinical years","introHtml":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[171],"key":""},{"id":"699","name":"Enrolment and annual tuition","descriptionHtml":"","callToAction":"Enrolment and annual tuition","introHtml":"<p>Enrolment and annual tuition including scholarship and insurance fees (up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5)</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[171],"key":""},{"id":"700","name":"Enrolment and English language confirmation","descriptionHtml":"","callToAction":"Enrolment and English language confirmation","introHtml":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[171],"key":""},{"id":"707","name":"Enrolment and Insurance ","descriptionHtml":"","callToAction":"Enrolment and Insurance ","introHtml":"<p>Health/malpractice/ personal accident (up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5)</p>","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[171],"key":""},{"id":"706","name":"Enrolment and Letter of Good Standing","descriptionHtml":"","callToAction":"Enrolment and Letter of Good Standing","introHtml":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[171],"key":""},{"id":"704","name":"Enrolment and Society / Club/ MSSS Representative","descriptionHtml":"","callToAction":"Enrolment and Society / Club/ MSSS Representative","introHtml":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[171],"key":""},{"id":"705","name":"Enrolment and Year Representative","descriptionHtml":"","callToAction":"Enrolment and Year Representative","introHtml":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[171],"key":""},{"id":"601","name":"Enrolment letter","descriptionHtml":"<p>Up to 5 working days to be processed, 3 free documents per academic year, charge fee for extra documents / copies: €5</p>","callToAction":"Enrolment letter","introHtml":"<p>Enrolment letter confirming year commencing and year graduating (up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5)</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[171],"key":""},{"id":"702","name":"Enrolment letter confirming year commencing and year graduating","descriptionHtml":"","callToAction":"Enrolment letter confirming year commencing and year graduating","introHtml":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[171],"key":""},{"id":"874","name":"Fellowship Applications","descriptionHtml":"","callToAction":"Fellowship Applications","introHtml":"<p>Fellowship application documntation requests for all countries</p>","icon":11015,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[209],"key":""},{"id":"879","name":"Licensing Applications","descriptionHtml":"","callToAction":"Licensing Applications","introHtml":"<p>Licensing application documentation requests for all countries</p>","icon":11015,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[209],"key":""},{"id":"709","name":"Loan form","descriptionHtml":"","callToAction":"Loan form","introHtml":"<p>Up to 7 working days to be processed.</p>","icon":11156,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11156","groups":[172],"key":""},{"id":"880","name":"Mitigating Circumstances Application","descriptionHtml":"","callToAction":"Mitigating Circumstances Application","introHtml":"<p>Submit a mitigating circumstances application</p>","icon":11007,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11007","groups":[202],"key":""},{"id":"603","name":"MSEL - Medical Student Elective Letter (MBBS P & F year & MD 5 & 6 year students only)","descriptionHtml":"","callToAction":"MSEL - Medical Student Elective Letter (MBBS P & F year & MD 5 & 6 year students only)","introHtml":"<p>Up to 15 working days to be processed, 1 free document per academic year, charge fee for extra request: €10, charge fee for extra copies: €3</p>","icon":11158,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[148],"key":""},{"id":"1030","name":"New Routes to Registration Country (RTR)","descriptionHtml":"","callToAction":"New Routes to Registration Country (RTR)","introHtml":"<p>If there is a country to which you are interested in applying after graduation and is not already included in our RTR page, please request the RTR here.</p>","icon":11011,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11011","groups":[209],"key":""},{"id":"711","name":"Other form","descriptionHtml":"","callToAction":"Other form","introHtml":"<p>Up to 10 working days to be processed.</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[172],"key":""},{"id":"890","name":"Other Postgraduate Education Documentation","descriptionHtml":"","callToAction":"Other Postgraduate Education Documentation","introHtml":"","icon":11154,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11154","groups":[209],"key":""},{"id":"606","name":"Programme Specifications (for MBBS students only) ","descriptionHtml":"<p>Printed & stamped copy - Information on programme’s features, educational aims, learning outcomes etc. An electronic version of this document can be found on the School’s website for free (up to 10 working days to be processed, charge fee: €5)</p>","callToAction":"Programme Specifications (for MBBS students only) ","introHtml":"","icon":11016,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[150],"key":""},{"id":"612","name":"Re-printing of Certificates – i.e. BLS, Mobile Clinic ","descriptionHtml":"","callToAction":"Re-printing of Certificates – i.e. BLS, Mobile Clinic ","introHtml":"<p>Up to 5 working days to be processed, charge fee: €5 per document</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[150],"key":""},{"id":"613","name":"Re-printing of document(s) available in student file","descriptionHtml":"","callToAction":"Re-printing of document(s) available in student file","introHtml":"<p>Documents that have not been issued by the University of Nicosia Medical School - (up to 5 working days to be processed, charge fee: €15 per document)</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[150],"key":""},{"id":"586","name":"Reissue of Locker Key ","descriptionHtml":"","callToAction":"Reissue of Locker Key ","introHtml":"<p>Up to 3 working days to be processed, charge fee: €10</p>","icon":11038,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[143],"key":""},{"id":"589","name":"Reissue of Student ID ","descriptionHtml":"","callToAction":"Reissue of Student ID ","introHtml":"<p>Up to 3 working days to be processed, charge fee: €10</p>","icon":11027,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11027","groups":[143],"key":""},{"id":"588","name":"Reissue of Student Services Card (Access/Copy/Printing)","descriptionHtml":"","callToAction":"Reissue of Student Services Card (Access/Copy/Printing)","introHtml":"<p>Access/Copy/Printing. Up to 3 working days to be processed, charge fee: €10</p>","icon":11017,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11017","groups":[143],"key":""},{"id":"614","name":"Request of original documents available in student file ","descriptionHtml":"<p>Documents submitted to the admission team - (up to 5 working days to be processed)</p>","callToAction":"Request of original documents available in student file ","introHtml":"<p>Documents submitted during admission period.</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[150],"key":""},{"id":"876","name":"Residency Applications","descriptionHtml":"","callToAction":"Residency Applications","introHtml":"<p>Residency application documentation requests for all countries</p>","icon":11031,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11031","groups":[209],"key":""},{"id":"607","name":"Subject Access Request","descriptionHtml":"","callToAction":"Subject Access Request","introHtml":"<p>Script Viewing: Please refer to the script viewing policy for more information. Up to 30 working days to be processed, charge fee: €10 per script</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[202],"key":""},{"id":"1031","name":"Suggestion for Specialty Specific Presentation, or Information session","descriptionHtml":"","callToAction":"Suggestion for Specialty Specific Presentation, or Information session","introHtml":"<p>If there is a topic you would like to hear about in a future Careers & Alumni event, please mention it here.</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[209],"key":""},{"id":"710","name":"Tax form","descriptionHtml":"","callToAction":"Tax form","introHtml":"<p>Up to 7 working days to be processed.</p>","icon":11156,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11156","groups":[172],"key":""},{"id":"872","name":"Teams Meeting Request","descriptionHtml":"","callToAction":"Teams Meeting Request","introHtml":"<p>Request a Teams meeting with the Careers & Alumni department</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[209],"key":""},{"id":"708","name":"Termination of registration","descriptionHtml":"","callToAction":"Termination of registration","introHtml":"<p>Up to 5 working days to be processed, charge fee: €5</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[171],"key":""},{"id":"605","name":"Transcript (for MBBS students only)","descriptionHtml":"","callToAction":"Transcript (for MBBS students only)","introHtml":"<p>Up to 20 working days to be processed, charge fee: €5</p>","icon":11160,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11160","groups":[148],"key":""},{"id":"609","name":"Transcript (for MD students only)","descriptionHtml":"","callToAction":"Transcript (for MD students only)","introHtml":"<p>Note that grade results for each semester will be included in all requested transcripts 10 working days after the release of the overall results of that semester - (up to 20 working days to be processed, charge fee: €5)</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[148],"key":""},{"id":"611","name":"True copy of document","descriptionHtml":"","callToAction":"True copy of document","introHtml":"<p>Issued by the University of Nicosia Medical School only. Up to 5 working days to be processed, charge fee: €5 per document.</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[150],"key":""},{"id":"873","name":"UK Foundation Programme","descriptionHtml":"","callToAction":"UK Foundation Programme","introHtml":"<p>UK Foundation Programme application documentation (F1, F2)</p>","icon":11015,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[209],"key":""},{"id":"840","name":"Verification request (DOATAP, graduation, enrolment, etc.)","descriptionHtml":"","callToAction":"Verification request (DOATAP, graduation, enrolment, etc.)","introHtml":"<p>DOATAP, verification of graduation, verification of final degree/transcript</p>","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[202],"key":""},{"id":"593","name":"Accommodation","descriptionHtml":"","callToAction":"Accommodation","introHtml":"","icon":11031,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11031","groups":[],"key":""},{"id":"580","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11158,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[],"key":""},{"id":"594","name":"Exams","descriptionHtml":"","callToAction":"Exams","introHtml":"","icon":11016,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[],"key":""},{"id":"591","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"","icon":11039,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11039","groups":[],"key":""},{"id":"592","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":11039,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11039","groups":[],"key":""},{"id":"590","name":"Student Clubs, Events & Activities","descriptionHtml":"","callToAction":"Student Clubs, Events & Activities","introHtml":"","icon":11033,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[],"key":""},{"id":"584","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"","icon":11032,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"576","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11151,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11151","groups":[],"key":""}],"reqGroups":[{"id":148,"name":"Confirmation letters & Transcripts"},{"id":171,"name":"Enrolment & Combined letters"},{"id":150,"name":"Other document requests"},{"id":143,"name":"Facilities"},{"id":172,"name":"Forms submission (Elective form, Loan/Tax form, other)"},{"id":209,"name":"Careers"},{"id":202,"name":"Other type of requests"}],"orderMapping":{"148":[1073,602,609,605,603,604,608],"171":[870,841,708,707,706,705,704,703,702,700,699,601],"172":[701,709,710,711],"202":[880,840,607],"145":[592],"143":[589,588,586],"146":[590],"149":[607],"209":[1031,1030,872,873,876,879,874,890],"150":[611,612,613,614,610,606]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":40,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTM3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3NDcyMDAsIm5iZiI6MTc1MDc0NjAwMH0.gsm2-4CIdOc_k8nVk7oDXSRsoDBxjxTIw1EtFvLNN7A","targetCollection":"upload-project-11372","endpointUrl":"https://api.media.atlassian.com","clientId":"50a21da0-f155-4053-b778-a616c0a469cf","tokenDurationInMins":20}},"reqCreate":{"id":706,"projectId":11372,"issueType":{"id":"10558","name":"Document"},"form":{"name":"Enrolment and Letter of Good Standing","descriptionHtml":"","callToAction":"Enrolment and Letter of Good Standing","intro":"<p>Up to 5 working days to be processed, 3 free document per academic year, charge fee for extra documents / copies: €5</p>","instructions":"","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10819","fieldConfigId":"11895","label":"Mode of delivery (i.e. Email, DHL, Registered post, Pick-up)","description":"By choosing DHL as a way of delivery, you will automatically be charged the delivery cost to your student account; therefore by selecting this option, you agree to accept the respective delivery fee of €25. By choosing regular post as a way of delivery, you automatically accept the respective fee of €5 charged to your student account. Charges may apply if the document is not picked up within 2 weeks.","descriptionHtml":"<p>By choosing DHL as a way of delivery, you will automatically be charged the delivery cost to your student account; therefore by selecting this option, you agree to accept the respective delivery fee of €25. By choosing regular post as a way of delivery, you automatically accept the respective fee of €5 charged to your student account. Charges may apply if the document is not picked up within 2 weeks.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10816","fieldConfigId":"11892","label":"Recipient’s name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10817","fieldConfigId":"11893","label":"Full address","description":"Please include also postal code. Do not add a PO Box.","descriptionHtml":"<p>Please include also postal code. Do not add a PO Box.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10818","fieldConfigId":"11894","label":"Telephone","description":"Please include the country code.","descriptionHtml":"<p>Please include the country code.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10728","fieldConfigId":"11772","label":"Student ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10767","fieldConfigId":"11819","label":"Program ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/40/create/706","requestValidateBaseUrl":"/servicedesk/customer/portal/40/validate/706","calendarParams":{"firstDay":0,"date":"2025-06-24T09:20:00+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTM3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3NDcyMDAsIm5iZiI6MTc1MDc0NjAwMH0.gsm2-4CIdOc_k8nVk7oDXSRsoDBxjxTIw1EtFvLNN7A","targetCollection":"upload-project-11372","endpointUrl":"https://api.media.atlassian.com","clientId":"50a21da0-f155-4053-b778-a616c0a469cf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}