{"xsrfToken":"3f143810e615a3b1ffa754c2cf21618ddd911aa3_lout","branding":{"id":"29","key":"mws","name":"Online Learning Support Unit","portalBaseUrl":"/servicedesk/customer/portal/29","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/29/63","theme":{"headerBGColor":"#f8fafb","headerLinkColor":"#292929","headerLinkHoverColor":"#949494","headerLinkHoverBGColor":"#949494","headerBadgeColor":"#949494"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa459806-9de8-4e17-a0a5-878edcfe1196/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhNDU5ODA2LTlkZTgtNGUxNy1hMGE1LTg3OGVkY2ZlMTE5NiI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzkxMjcsIm5iZiI6MTczNTIzODUyN30.2GZbJyBXxvoxaoBnEpRP-KvQ_1F7F8r6VZm11vulZs0&client=50a21da0-f155-4053-b778-a616c0a469cf&mode=fit","logoId":"aa459806-9de8-4e17-a0a5-878edcfe1196","isLogoAvailable":true,"helpCenterTitle":"Welcome to UNIC Service Desk","sharedPortalName":"UNIC Service Desk","userInitialAnnouncementHeader":"How do I use the Service Desk?","userInitialAnnouncementMessageWiki":"<h4><a name=\"UNICITServiceDeskGuidehttps%3A%2F%2Funicit.atlassian.net%2Fl%2Fc%2FT7J3annK\" target=\"_blank\" style=\"text-decoration: underline;\"></a><a href=\"https://unicit.atlassian.net/l/c/T7J3annK\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">UNICIT Service Desk Guide</a></h4>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to UNIC Service Desk","sharedPortalName":"UNIC Service Desk","announcementHeader":"How do I use the Service Desk?","announcementMessage":"h4. [UNICIT Service Desk Guide|https://unicit.atlassian.net/l/c/T7J3annK]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb1d2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d83ddc3-6d6a-47f3-898e-7a09010f5184/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkODNkZGMzLTZkNmEtNDdmMy04OThlLTdhMDkwMTBmNTE4NCI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzkxMjcsIm5iZiI6MTczNTIzODUyN30.dleb5pFzzxghFtwIqpgF0K9_OcCnJ_lPJn7RZSs3kPQ&client=50a21da0-f155-4053-b778-a616c0a469cf&height=300&mode=fit","bannerMediaApiFileId":"9d83ddc3-6d6a-47f3-898e-7a09010f5184","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"29","key":"mws","projectId":11352,"serviceDeskId":29,"name":"Online Learning Support Unit","description":"<p>Project in use by Online Learning Support Unit. The project handles <b>Moodle and Webex issues</b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/29","onlyPortal":false,"reqTypes":[{"id":"888","name":"Eπαναφορά κωδικού πρόσβασης moodle/Reset Moodle Password","descriptionHtml":"","callToAction":"Eπαναφορά κωδικού πρόσβασης moodle/Reset Moodle Password","introHtml":"<p>Χρησιμοποιήστε αυτό το αίτημα όταν θέλετε να επαναφέρετε τον κωδικό πρόσβασης του Moodle / Use this request when you want a Moodle password reset</p>","icon":11038,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[212],"key":""},{"id":"902","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":11181,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11181","groups":[215],"key":""},{"id":"905","name":"Merge Courses/Συγχώνευση μαθημάτων","descriptionHtml":"","callToAction":"Merge Courses/Συγχώνευση μαθημάτων","introHtml":"","icon":11004,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11004","groups":[223],"key":""},{"id":"906","name":"Missing Courses/Μαθήματα που λείπουν","descriptionHtml":"","callToAction":"Missing Courses/Μαθήματα που λείπουν","introHtml":"","icon":11006,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[223],"key":""},{"id":"968","name":"Missing Courses/Μαθήματα που λείπουν Students","descriptionHtml":"","callToAction":"Missing Courses/Μαθήματα που λείπουν Students","introHtml":"","icon":11006,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[210],"key":""},{"id":"907","name":"Request Weekly template/Αίτημα Εβδομαδιαίο προτύπου","descriptionHtml":"","callToAction":"Request Weekly template/Αίτημα Εβδομαδιαίο προτύπου","introHtml":"","icon":11003,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[223],"key":""},{"id":"1181","name":"Respondus / Proctorio Incident","descriptionHtml":"","callToAction":"Respondus / Proctorio Incident","introHtml":"","icon":11011,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11011","groups":[248],"key":""},{"id":"887","name":"Κατάταξη σε ομάδα/Join a team","descriptionHtml":"","callToAction":"Κατάταξη σε ομάδα/Join a team","introHtml":"<p>Αιτήματα σχετικά με προβλήματα ή ερωτήσεις κατά τη συμμετοχή σε μια ομάδα / Requests regarding problems or questions when joining a group</p>","icon":11033,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[211],"key":""},{"id":"883","name":"Κρυμμένο μάθημα/Hidden course","descriptionHtml":"","callToAction":"Κρυμμένο μάθημα/Hidden course","introHtml":"<p>Χρησιμοποιήστε αυτό το αίτημα εάν αντιμετωπίζετε προβλήματα με μια κρυφή πορεία / Use this request if you are experiencing problems with a hidden course</p>","icon":11040,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11040","groups":[223],"key":""},{"id":"884","name":"Υποβολή εργασίας για έλεγχο λογοκλοπής / Turn It In","descriptionHtml":"","callToAction":"Υποβολή εργασίας για έλεγχο λογοκλοπής / Turn It In","introHtml":"<p>Για αιτήματα σχετικά με το turnitit / For requests regarding turnitin</p>","icon":11242,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11242","groups":[210],"key":""},{"id":"886","name":"Υποβολή Εργασίας/Submit Paper","descriptionHtml":"","callToAction":"Υποβολή Εργασίας/Submit Paper","introHtml":"<p>Αιτήματα σχετικά με προβλήματα κατά την υποβολή μιας εργασίας / Requests regarding problems when submitting a paper</p>","icon":11007,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11007","groups":[210],"key":""},{"id":"889","name":"Υποστήριξη Nepton Test & Υποστήριξη κωδικού πρόσβασης/Nepton Test Support & Password Test Support","descriptionHtml":"","callToAction":"Υποστήριξη Nepton Test & Υποστήριξη κωδικού πρόσβασης/Nepton Test Support & Password Test Support","introHtml":"","icon":11016,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[213],"key":""},{"id":"885","name":"Φόρουμ Ανακοινώσεων ή Φόρουμ Δραστηριότητας/Course Forum","descriptionHtml":"","callToAction":"Φόρουμ Ανακοινώσεων ή Φόρουμ Δραστηριότητας/Course Forum","introHtml":"<p>Αιτήματα σχετικά με το φόρουμ μαθημάτων Moodle / Requests regarding Moodle Course Forum</p>","icon":11014,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11014","groups":[210],"key":""},{"id":"482","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11026,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11026","groups":[],"key":""},{"id":"847","name":"Freshchat Ticket ","descriptionHtml":"","callToAction":"Freshchat Ticket ","introHtml":"","icon":11236,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","groups":[],"key":""},{"id":"489","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Other</p>","icon":11000,"iconUrl":"https://unicit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11000","groups":[],"key":""}],"reqGroups":[{"id":210,"name":"Πλατφόρμα Moodle/Moodle platform"},{"id":211,"name":"Κατάταξη σε ομάδα/Join a team"},{"id":212,"name":"Eπαναφορά κωδικού πρόσβασης moodle/Reset Moodle Password"},{"id":213,"name":"Υποστήριξη Nepton Test & Υποστήριξη κωδικού πρόσβασης/Nepton Test Support & Password Test Support"},{"id":215,"name":"Other"},{"id":223,"name":"Faculty Requests "},{"id":248,"name":"Respondus / Proctorio"}],"orderMapping":{"212":[888],"215":[902],"223":[905,883,907,906],"210":[968,886,885,884],"248":[1181],"211":[887],"213":[889]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f3694e8-7af7-3437-a786-e19b0d0b6b1d","appLinkName":"System Confluence","appLinkUrl":"https://unicit.atlassian.net/wiki","spaceKey":"MKE","spaceName":"Moodle KB English","spaceUrl":"https://unicit.atlassian.net/wiki/spaces/MKE","isServer":false},"labels":[],"projectKey":"OLS","serviceDeskId":29,"kbLinkDomainURLs":["https://unicit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":29,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OLS","userLanguageHeader":"Σημαντική Ανακοίνωση | Important Announcement","userLanguageMessageWiki":"<p>Για άμεση βοήθεια σε ένα τεχνικό πρόβλημα, οι Xρήστες πρέπει να έχουν εγκατεστημένο στον υπολογιστή τους ένα από τα παρακάτω προγράμματα<br> -Team Viewer <a href=\"https://download.teamviewer.com/download/TeamViewerQS.dmg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">TeamViewer για Mac</a> ή <a href=\"http://download.teamviewer.com/download/TeamViewerQS-iod.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">TeamViewer για Windows</a><br> -Any Desk <a href=\"https://anydesk.com/en/downloads/windows\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Any Desk για Windows</a><br> -----------------------------------------------------------------------------------------------------<br> For immediate help with a technical problem users must have one of the following programs installed on their computer<br> -Team Viewer <a href=\"https://download.teamviewer.com/download/TeamViewerQS.dmg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">TeamViewer for Mac</a> or <a href=\"http://download.teamviewer.com/download/TeamViewerQS-iod.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">TeamViewer for Windows</a> <br> -Any Desk <a href=\"https://anydesk.com/en/downloads/windows\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Any Desk for Windows</a></p>","defaultLanguageHeader":"Σημαντική Ανακοίνωση | Important Announcement","defaultLanguageMessage":"Για άμεση βοήθεια σε ένα τεχνικό πρόβλημα, οι Xρήστες πρέπει να έχουν εγκατεστημένο στον υπολογιστή τους ένα από τα παρακάτω προγράμματα\n-Team Viewer [TeamViewer για Mac|https://download.teamviewer.com/download/TeamViewerQS.dmg] ή [TeamViewer για Windows|http://download.teamviewer.com/download/TeamViewerQS-iod.exe]\n-Any Desk [Any Desk για Windows|https://anydesk.com/en/downloads/windows]\n-----------------------------------------------------------------------------------------------------\nFor immediate help with a technical problem users must have one of the following programs installed on their computer\n-Team Viewer [TeamViewer for Mac|https://download.teamviewer.com/download/TeamViewerQS.dmg] or [TeamViewer for Windows|http://download.teamviewer.com/download/TeamViewerQS-iod.exe] \n-Any Desk [Any Desk for Windows|https://anydesk.com/en/downloads/windows]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MGEyMWRhMC1mMTU1LTQwNTMtYjc3OC1hNjE2YzBhNDY5Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTM1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMzk3MjcsIm5iZiI6MTczNTIzODUyN30.yCNcxC4VbkqMjhNvG3I52ZyQmWZGHycjRxGDNPnWPVA","targetCollection":"upload-project-11352","endpointUrl":"https://api.media.atlassian.com","clientId":"50a21da0-f155-4053-b778-a616c0a469cf","tokenDurationInMins":20}},"sharedPortal":{"name":"UNIC Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://unicit.atlassian.net/wiki","kbLinkDomainURLs":["https://unicit.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}