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Troubleshooting resources

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Created by Elena Pissaridou, last modified on Jul 12, 2024

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LockDown Browser + Respondus Monitor official knowledge base support https://support.respondus.com/hc/en-us/categories/4409595254811-LockDown-Browser-Respondus-Monitor
Respondus Student Help Center https://web.respondus.com/student-help/
Student Quick Start Guide

Further Troubleshooting

If you encounter errors, try temporarily disabling security software

For persistent issues, contact IT support

If stuck in an update loop (Mac users), download and reinstall from UNIC's link

Make sure you have logged in as system administrator

In case of a blank screen during the exam

Use an ethernet cable

Get closer to Wi-Fi router

Download issues:

Try using a different browser to download the setup file

Check if antivirus software is interfering with the download

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