Troubleshooting

General Troubleshooting

• If you encounter errors, try temporarily disabling security software 

• For persistent issues, contact IT support 

• If stuck in an update loop (Mac users), download and reinstall from UNIC's link 

• Make sure you have logged in as system administrator 

• In case of a blank screen during the exam 

• Use an ethernet cable 

• Get closer to Wi-Fi router 

Download issues: 

• Try using a different browser to download the setup file 

• Check if antivirus software is interfering with the download 

Open

Online Learning Support Unit tel: +357 22 367000 | +302103001845 olsu@unic.ac.cy