FAQ

1 How can I check my LockDown Browser version?
2 How can I update LockDown Browser?
3 “You must close the following program before starting the browser.” Why does this occur?
4 How can I change my webcam?
5 Why is LockDown Browser bringing me to a different school’s login page?

How can I check my LockDown Browser version?

The version number, and the availability of an update, can be determined within the browser itself by clicking again on “ i ” on the top of the browser.

How can I update LockDown Browser?

Clicking again on “ i ” on the top of the browser, then click the following as shown on the image.

“You must close the following program before starting the browser.” Why does this occur?

Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of applications. These applications can be shut down prior to the start of Respondus LockDown Browser, or you can let the browser close them automatically when it is launched.

How can I change my webcam?

If you have an external USB webcam that you desire to use, rather than the built in webcam on your computer, you can change the camera during the webcam check via the "change my webcam" link. You can also use this feature if your computer has front/rear facing cameras.

Why is LockDown Browser bringing me to a different school’s login page?

You should only download the LockDown Browser from the download link provided by the University of Nicosia. You should avoid using a search engine to locate a download link.